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Digital Transformation Consulting
At Freshservice, we help companies unfold holistic digital transformation (DT) and achieve high ROI from the initiative. Digital transformation consulting lays out an enterprise-wide technology-powered strategy to improve the efficiency of business processes.
Why freshservice as your Digital Transformation Consultant?
Freshservice
drives Digital Transformation in Key Business Areas
Get to Know Us
The primary objective of digital transformation is to enhance the overall efficiency of your business. This is accomplished by integrating digital solutions that eliminate wastage (such as unnecessary spending, asset misuse, and time waste), transforming operational models, and identifying new revenue streams across various areas of your organization.
Freshservice creates digital transformation strategies in the following business areas:
Customer experience
Main objective: Discover innovative methods to engage with your intended audience and enhance customer satisfaction.
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Our provided solutions for digital transformation
Include:
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The initiation of an ecommerce platform.
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Incorporating a comprehensive omnichannel experience for customers.
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The utilization of artificial intelligence for personalization during all stages of the customer journey.
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Analyzing customer-generated texts (such as reviews, social media posts, and surveys) to monitor brand reputation through sentiment analysis.
Employee experience
Main objective: Enhance the working environment and stimulate exceptional employee performance.
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Our digital transformation solutions include:
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The automation of routine tasks through robotic process automation.
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A secure and uninterrupted remote workplace.
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A digital platform for team collaboration. Management of documents.
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E-learning.
Financial management
Main objective : Automate regular financial tasks and create time for strategic planning.
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Our digital transformation solutions include:
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Robotic process automation for financial tasks.
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Accounting software that is automated. Cost management, modeling of costs and budgets.
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Dynamic pricing enabled by AI.
Customer service
Main objective: Enhance the standard of customer service while reducing expenses.
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Our digital transformation solutions
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Include:
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A platform for agents powered by artificial intelligence.
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Virtual agents or chatbots. Remote servicing.
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The integration of customer interaction channels.
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Intelligent automation of customer service processes.
Healthcare experience
Main objective: Facilitate access to medical care and enhance the delivery of treatment.
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Our digital transformation solutions include:
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Electronic health records (EHR) systems. Telehealth services. Analysis of medical images.
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Connected medical devices for monitoring patients remotely.
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Patient portals and digital messaging. Management of hospital inventory.
Asset management
Main objective: Improve return on assets (ROA).
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Our digital transformation solutions include:
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Tracking of assets in real-time. Optimization of asset utilization.
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Remote monitoring using sensors and predictive maintenance of operating equipment.
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Analysis of asset availability and procurement planning.
How We Deliver Digital Transformation
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Pre-implementation stage
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Examining the business background involves evaluating the current state of the business, its processes, and competitors.
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Evaluating the IT infrastructure and processes includes determining the level of cloud adoption, readiness for fast software delivery using DevOps practices, automated testing, and security measures, as well as assessing the maturity of data management practices.
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Establishing and prioritizing goals for digital transformation.
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Developing a strategy that outlines clear, actionable steps while also analyzing the feasibility of proposed solutions and creating proofs-of-concept.
2
Digital transformation strategy execution
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Creating prototypes of solutions and initiating pilot programs, if necessary, to gather initial feedback and improve the prototypes.
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Offering resources for various software development tasks, such as core development tasks utilizing a wide range of technologies, high-end jobs like designing custom software architecture and implementing CI/CD, and specialized expertise in niche areas such as IoT or blockchain technology.
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Implementing agile changes to the digital transformation strategy based on the evaluation of intermediate results.
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End user training
We assist in the speedy integration of new processes by your team. Our training typically encompasses the following areas:
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Defining user roles and permissions. Understanding essential software functions and navigation.
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Identifying significant process flows and automation opportunities facilitated by the software.
Why Digital Transformation Strategies That freshservice Creates Work Well
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Our focus is on delivering value rather than being tied to specific technologies. We have a deep understanding of the business opportunities afforded by digital technologies, and we prioritize high-value use cases when developing digital transformation strategies. Our ability to consistently provide added value has earned us a place in the esteemed Global Outsourcing 100 list.
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We do not advocate for costly solutions. Instead, we enthusiastically utilize low-code tools for straightforward business process automation tasks.
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We develop a comprehensive long-term transformation strategy while also identifying quick wins. Whenever possible, we advise our clients on taking steps that generate a quick return on investment, allowing them to reap the benefits of digital transformation early on.
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We provide transparent timelines for our digital transformation projects. We break down the process into a sequence of manageable steps and take an agile approach to ensure effective planning and management.